We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us a soon as you can in order that we can rectify any problems as soon as possible.
| Either call us on: | 01423 884338/886454 |
| Or write to use at: | Oldridge Windows Ltd, Hookstone Park, Harrogate HG2 7BD (please request proof if posting) |
| Or email us: | info@oldridgewindows.co.uk |
We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
In the unlikely event we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to Independent Network. If you wish to do so please contact them in the first instance on 01282 473170 or via their website http://www.inveka.co.uk.